Delivery Info

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UK DELIVERY

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Delivery is currently only available in the UK.

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Our standard delivery cost is £3.50 per order. We offer FREE UK delivery on all orders of £25 and over, and weighing under 2 kilograms. Orders are sent via Royal Mail 1st Class untracked.

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All Orders placed through our website will normally be delivered within 3 to 5 days after the date of the Order Confirmation unless otherwise agreed or specified during the Order process (subject to delays caused by events outside of our control).

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As soon as you have paid for your order, the Jivana Spices Products in that order will belong to you and they will become your responsibility as soon as they are delivered to you.

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Please contact us on 0758 246 2829 if you wish to collect your order in person from Wells, Somerset.

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As your order may not fit through your letterbox, please give a safe place or alternative address where someone will be available to receive your order. As these products are food items, we are unable to accept returns for refunds unless the product is defective and it remains unopened.

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Jivana Spices will not be held responsible for any delivery delays resulting from the customer providing incorrect or incomplete delivery addresses. If the delivery address is incorrect and an order needs to be resent, the charges will be passed on to the customer.

 

CHANGING YOUR ORDER

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Your order may not be possible to change once placed, but please contact us as soon as possible after placing your order and we will do our best to help.

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If you have any questions about your order, please e-mail Jivana Spices at contactus@jivanaspices.co.uk quoting your order number.

 

DISPATCH TIMES

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When you place an order, we aim to dispatch within 24 - 48 hours (excluding weekends and bank holidays). As our blends are made freshly according to your order, we need this time to prepare your products.