Returns & Refunds

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Thank you for shopping online at jivanaspices.co.uk

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If you are not entirely happy with your purchase, we are also not happy and we’re here to help.

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You have 7 days to return an item from the date you received it. As this is a food item, to be eligible for a return, the item must be UNOPENED, UNUSED and in the same condition, you received it. Your item will need to have the receipt or a confirmation of purchase.

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Once received, we will inspect it and notify you that we have received your return. If we are satisfied that your item meets our return requirements, we will initiate a refund to your original method of payment.

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You will be responsible for paying your own shipping costs for returning the item unless the goods are faulty. The original shipping cost is also non-refundable.

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If you have any questions on how to return your item to us, please e-mail us at contactus@jivanaspices.co.uk